Lifecycle Technology | Support Portal

AutoVue Applet Not Displayed

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If the AutoVue applet is not displayed when a user clicks the view in AutoVue button in SharePoint, this could be due to one of the following:

Glassfish service is not running on AutoVue Server.

Sharepoint Connector configuration file is incorrect.

Client's browser is not allowing pop-ups from the AutoVue server.

Server not added to the local intranet zone.

 

For a full list of potential causes, fixes and visual instructions, please refer to the PDF attached to this article.

 

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    Petrina Singletary

    When the user clicks on a document pending review the autovue applet will not display the document. Java was verified and exceptions updated. However, the user is still not able to load a document successfully via PPDS.