Lifecycle Technology | Support Portal

Text Elements within DWF files appear as black boxes

Follow

before.png

1. Ensure that any substituted/missing fonts have been installed


2. Clear the AutoVue Cache

First ensure that AutoVue is not running. You may need to either stop the Oracle AutoVue service on your server, or if you are using the Desktop Deployment, quit the application from using the system tray icon.

Navigate to the following path: C:/Oracle/AutoVue/bin/Cache

Then, delete the 0 folder found within this location.

 

3. Add the KEEPORIGINALCOLORS value to the allusers.ini

C:/Oracle/AutoVue/bin/allusers.ini

Under the [OPTIONS] heading, add the following value: KEEPORIGINALCOLORS=1

 

You will now see elements appear correctly in AutoVue:

after.png

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Hammoudeh Ahmad

    Hi Dan,

    We did the change and tested it and it worked successfully.

    Thanks,
    Hammoudeh

  • Avatar
    Dan Motti

    Hey Hammoudeh,

    That's great! I'm glad to hear that this helped resolve your issue.

    Cheers!
    Dan